A couple of months ago, I had plans with a gf and on the day we were supposed to get together, she apologetically told me she was not feeling well and had to cancel. She said she was really sorry and would make it up to me. Now, I interpreted that as her way to apologize and let me know she appreciated the fact that it was pretty inconvenient for me but should I have just assumed it meant she was going to buy me something or do something in particular I could expect from her because she told me she'd make it up to me? Really? Personally, I don't think so.
Don't get me wrong, I do think there are situations where it's appropriate to offer a discount on the re-scheduled appointment but that is for the SP to judge and offer. If she chooses that option, she'll most likely tell you (that's what I have done anyway) when she cancels the initial appointment or soon after. If she says she'll make it up to you and does not mention any discount, I think it should be interpreted as a figure of speech and not a vague and implied bonus or discount of any kind. It could mean she will give you bonus time. It could turn out that she does offer a discount. But I don't think that her saying she would make it up to you should lead you to assume or expect either of these. Least of all, interpreting it as a possibility (or worse, as an expectation) of receiving services that are not even on her menu. That is pretty presumptuous.
If a friend, a family member or even a co-worker says they'll make it up to you, do you expect something specific in return from them? Do you decide without even any input from them, that they should do something and determine in advance, again without them saying anything to that effect, *what* is 'acceptable'? I don't think you'd have a whole lot of people around you and in your life for ver6 long if you behaved in this entitled way with them.
But if you see it as an entitlement for you to expect a bonus, discount, extra services, etc for a last minute re-scheduled appointment, then what would the SP then be similarly entitled to expect from you when it's your turn to have something unexpected come up at the last minute that forces you to cancel on short notice? Or is it only you that should be entitled? Because as someone else already mentioned, we also get last minute cancellations and we don't get anything to 'make up for it'. And I have more than once been told exactly that but never responded by asking what they planned to do for me to make up for it, nor did I expect them to do something I'd determined on my own and without them offering it. That was a good idea eecause they generally don't pay me more than the appropriate rate or leave ahead of time or pay the gfe rate for a massage session even though they had promised to 'make it up to me' next time.
Are you saying I got short changed and they 'owed' me one of these things as a result of making that 'promise'? Should I tell my friend I'm expecting her to do something for me because that's what she promised?