Hold on a second here, every single reply was against the poster, as in, how dare he pose the question in the first place. Each responder seemed eager to explain on behalf of that prematurely texting provider her possible motives, all of which are to excuse the activity.
Imagine a grocery store checker on her phone, an individual that earns a tenth of a SP. Everyone watching, including employer cameras. That individual would not last too long on the job.
What about that old saying, 'the customer is always right'?
One point that can be made is, if provider A is can't wait to whip out their phone for whatever reason, compared to provider B, all other things considered equal, who is that customer more likely to see again? Put up a poll for clients that would vote in favour of a SP that waits patiently until her client is dressed, offers a cold water on his way out, peck on the cheek to ensure that person is happy before closing the door. Is that 5 minutes holding off checking one's phone in front of the client worth a return visit, or not losing an extra $50-$100 rate hike compared to a more attentive provider?
I recall another post of a SP who started cooking her meal before her client got out the door, Crystal if I recall correctly.
That last impression that is left can be the difference between the client returning again, or not. Some providers make sure the towels are plentiful, clearn and dry, ashtrays are absent, shower amenities are plenty, bathroom clean, empty garbage can. Whatever the last act is when a client leaves is the most remembered. Surely the cleanup and preparation for the next client is more than 5 minutes.
Going above and beyond should be the priority in this era of exceedingly tough competition and slim pickings.
If you are a provider responding to such a potential client, how you respond is your advertising.
