Booked a session on June 30th with Evie king for July 2nd and paid a $50 mandatory deposit for new clients since she is quite reputable and there are great reviews for her.
I received a message the day before the appointment asking to reschedule due to building repairs. I replied bit late but did not receive any further response. I followed up again closer to the appointment time and still did not hear back, so I assumed the appointment was no longer going ahead.
Shortly before the appointment time, I messaged again requesting a refund of the deposit due to the lack of confirmation. I then received a response stating deposits are non-refundable and that asking for a refund was “unattractive,” though rescheduling was offered.
My concern was mainly around inconsistent communication and lack of clarity leading up to the appointment. While I understand deposit policies generally apply when clients cancel, I feel there should be more flexibility and clarity when the provider is the one rescheduling and the client is unable to rebook within a reasonable time frame.
I received a message the day before the appointment asking to reschedule due to building repairs. I replied bit late but did not receive any further response. I followed up again closer to the appointment time and still did not hear back, so I assumed the appointment was no longer going ahead.
Shortly before the appointment time, I messaged again requesting a refund of the deposit due to the lack of confirmation. I then received a response stating deposits are non-refundable and that asking for a refund was “unattractive,” though rescheduling was offered.
My concern was mainly around inconsistent communication and lack of clarity leading up to the appointment. While I understand deposit policies generally apply when clients cancel, I feel there should be more flexibility and clarity when the provider is the one rescheduling and the client is unable to rebook within a reasonable time frame.
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