I've been with Wind for about a year and a half now. Recently moved and the reception in my new location blows. Considering I'm smack dab in the centre of Vancouver it's a little disappointing. Overall I've been happy with their service up until now, but every time I travel it's hit or miss whether the phone will get ANY coverage at all. Fortunately I've just been able to use the phone of whoever I've been traveling with. If coverage is an issue for you, I'd steer clear. I have an office phone that I can plug into the internet anywhere in the world and use my office phone, so I don't use my cell phone for business when I travel.
Recently I decided to switch over to Fido, and Wind has been stalling big time providing me with the unlock code for my Blackberry. I'm really disappointed, as I've had to pay for another month to ensure I don't go without a cell phone for a week and get my unlock code whenever they are able to get in to me. They claimed it was something to do with the Blackberry, but I think they are trying to squeeze another month out of me. It's only $40 so I don't really care about the money, it's more the lack of service that bothers me. Every time I call they keep asking "is your reception better now" expecting it to magically get better I'm guessing. Nothing has been improved in that regard, so until they build another tower in Vancouver I think I'm screwed. I'm around Main and 11th and my suite faces north looking directly at a taller concrete building. I'm guessing it's the concrete building causing the problem, but it's pretty pathetic that they can't offer basic reception in the middle of the city.