Chuck, why isn't the stuff in the offending POST just deleted with the mod saying *edited*, I've seen it before and thought it was great. Also if people want their post changed can't they be told "no sorry it can't be done, next time think carefully before you post"? Technically it can't be done, there aren't enough volunteers to change/fix every little thing!
I think the problem members are having is they are questioning the integrity of this site as a means of researching STW's. If one strong willed STW has negative reviews removed, then how many people need to TOFTT, and be potentially ripped off? Noone wants to take expensive chances like that.
However, if the STW has another story of a rude/abusive customer who tries to blackmail said STW with a bad review, the onus is on the STW to come forward with said accusations/explanations in her/his own defence. I believe that hearing that other side will allow people to make their own educated decision. Then IF more and more people come back saying "she shorted me my time as well", then the STW should learn that an hour is an hour is an hour. Offer to cuddle or "something" til the time is up, or suffer the negative publicity. Cause and effect, it's simple.
If I was reading restaurant reviews on a restaurant review site and saw negative reviews disappear, I would wonder if there was corruption/misinformation going on, and who was really behind the scenes. Thats all.