Gotta keep up with competition! Now that Koodoo (is that how you spell it? Haha) & so many other companys are on the rize the more local companys have to step it up.
I hate dealing with the 411 people though! I always try and tell myself not to "shot the messenger" but I usually get frusterated and have an emotional war with the agent. Somewhat like "Ah this stupid F***ing company wasting all my F***ing time, you F***ing suck" and then I'll apoligize.. "I know its not you, I'm sorry, lets just talk, I just want you to help...." and then because they never do what I want I usually go back to cursing, "F*** F*** F*** your company blows!"
And it goes on.... & on..... & on like that until some sort of medium is achived, or I hang-up. Its a terrible cycle! Reminds me of my relationships in highschool, haha.