Clearly, NOT EVERYONE has had the same experience with Santaya that VIMANONE had. I'm glad he had a good experience and will see her again but while my experience was initially good, the next visit was NOT a good experience as I was ripped off by her and therefore will not see her again.
By her own actions, she has damaged her own reputation, however, she CAN make amends and she is smart enough to figure out how to do that!
People post both here and on Craigslist their opinions about providers including Santaya and each poster has had their own experience and therefore their own opinion on the service and reliability of providers.
The clear message for Santaya is to "do right" by your clients and make amends for the previous wrongs.