In my second thread to you all on here, I would appreciate some independent client help on something. I have sent two emails to Charlies Angelz agency in the last week concerning availability of Syn-Dee and Laya. I have read reviews about them on this board but am very disappointed to see that they didn't bother to respond to my emails at all. I did not want to incur long distance charges by calling the agency and I am a bit concerned about "customer service" at the agency. Although I might end up having a good time with Syn-Dee and/or Laya, a good barometer of an agency is the phone/contact person. Can people inform me better about their experiences with them - since I have been spoiled silly with prompt responses from Jess at Class Choice.