ISO Mobilicity subscribers for a quick test: Weirdness when calling my Wind # !!

[Miss*Bijou]

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Sorry, it's a bit long.
If you don't want to read all that, just skip to the blue text at the bottom!

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So a few days ago, I got an email from a client telling me he'd been trying to reach me by phone but was unable to to get through. I had Harmony call my number and when it worked fine, I let the client know there was no problem with my phone and gave him my number again thinking maybe he'd just written down or dialed the wrong one. He tried again and apologized because he couldn't understand why it wasn't working. Anyway, it turned out that he could send and receive SMS to/from me without any problem and I could call him and get through just fine so we just worked around that to schedule the appointment.


I didn't think much of it until today a friend of mine mentioned she'd called me earlier but wasn't able to. First she had a message saying the call would cost $0.xx/minute, which it shouldn't because she has an unlimited calls plan with Mobilicity, but the call wouldn't even go through anyway. She then gets another message saying the call can't be completed. I thought it was really weird, so again I called my phone from Harmony's (which is with Rogers) and it started ringing. I called my friend's number and I got through. I was getting really confused so I had my friend call another gfriend who is with Wind (like me) and that went through.


The only difference, if that even matters, is that her Wind number has a 604 area code while mine has 778. (I only thought it might matter because of the cost per minute message my friend was getting when dialing my number, which we assumed might have to do with long distance calls..? But who knows. Because her Mobilicity has a 778 area code too so it shouldn't be a problem) The issue with the client a few days ago popped into my head so out of curiosity I emailed him to ask if he was with Mobilicity. I just got his reply; he is.


1)I have absolutely no idea what the deal is, what I'm supposed to do about it or who I'm supposed to talk to about figuring it out. Mobilicity or Wind? It seems like the problem might be with Mobilicity but I'm not a client of theirs so...? lol

2)If anyone has any idea what the issue might be, or if you've heard anyone mention this before...let me know. I kind of have to figure this out because since this is my work phone, it's not very good if some (or all? yikes) Mobilicity subscribers are inexplicably unable to get through when calling me! Sheesh.

3)If anyone is with Mobilicity and wouldn't mind doing a little test, I would like to try at least a few more to see if this happens with all or only some Mobilicity numbers. It seems so weird but I'm really glad I at least caught it - who knows how many people have tried but not been able to get through!


I'm not going to include my number on this post because I don't know how many people will read it and want to test (or at what time! ha!) and I don't think I need 50 people calling if their calls end up getting through. lol So Just PM me, I guess. Thanks!

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The very, very short version without any explanation is this:

If you are a Mobilicity subscriber and you wouldn't mind helping me out with a quick test (calling me from your Mobilicity phone, that's all), that would be very nice of you

 

[lawrence8]

Unlimited minutes, txt and data at a quarter of the price. I have also been on Rogers and Telus before the pre-smartphone days. Voice plan may be very similar in pricing but data is a killer for smartphones. My personal Mobilicity phone supplements my work Telus Blackberry. Both have data on it but I am logging about 3 to 4 gig a month on the Mobilicity but less than 500 mb on Telus due to plan restriction. This is only from regular net surfing/email/stock checking/social media and youtube video (about every 2nd day).

Ms.Bijou, I haven't yet had an issue calling Wind numbers but I did have issues calling Fido number. Sometimes, when I call my friend, there would be no ringtone after I dialed their number but it is obviously ringing on the other side because my friend picked up the call. This is a hassle as I have no idea if my call is going through or not. Other times it would work fine.

 

[Miss*Bijou]

Been with Rogers forever and I'm sure I pay more than Wind, Fido etc.....but who cares, my phone works wherever I am. Never understood why trying to get a "deal" for a phone is worth it.

That’s certainly one way to see it however for me, I can’t understand why people are willing to be shackled by companies with ridiculously long 3yr contracts so they can get absolutely awful customer service while paying some of the highest rates in the world, higher than many third world countries, from corporations who can never make enough and spend considerable resources and time aggressively lobbying for the right to gouge their customers as much as they possibly can. (Companies, such as Rogers who is most guilty of who lying about breaking the rules concerning practices like throttling for years until there is no way for them to deny it any longer, and we also learn they engaged in this practice so much, they actually beat every single other provider IN THE WORLD. That is who you are giving your money to!)

Honestly, trying to avoid all of that is my main motivation and I personally can’t understand why anyone would willingly pay DOUBLE or more for the same services for and to essentially be ripped off and provide more money for these companies to lobby for more ways to screw you over. Unless you travel a lot of live outside of the main network, it makes absolutely no sense to spend what these rip-offs are charging, especially if you have a smartphone and use a lot of data. Besides this issue, I’ve had no problem whatsoever with the service I’ve gotten from Wind. I think it’s a win-win situation for me, really. But we all have our own opinions so by all means, keep letting them gouge you while they come up with more ways to get more of your money in their deep pockets. By all means… But Im afraid I’ll have to pass.

They’re also not going to get my business for internet services and I’m planning on signing up with an independent internet provider and deliberately avoiding the big ones. Enough is enough. How much efforts do they have to make trying to screw over their customers before people wake up and STOP giving them money? The solution is to support new and independent providers and to stop enabling the big 3 to have control over almost all of the market while they use this control to their advantage and our great disadvantage. It shouldn't be considered going for a "deal"! It should be seen for what it is; reasonable pricing and fair practices!

 

[LittleAsianGuy]

I had mobilicity for 3 months and only used the internet(never did trust them for calls). Also tried wind mobile for a year and the same...only used the internet for smartphone. Using chatr/rogers and everything is reliable and it doesnt cost a fortune.

 

[LittleAsianGuy]

Agreed! No way on earth im signing another mobile contract. Couldnt stand the attitude i got from rogers customer service for the 8 years i was with fido.

That’s certainly one way to see it however for me, I can’t understand why people are willing to be shackled by companies with ridiculously long 3yr contracts so they can get absolutely awful customer service

 

[uncleg]

My phone bills average $180- $220 a month...it is what it is. The bottom line is my service through Rogers has always been good no matter where I am. The only thing I get pissed off about are the roaming packages.

Why, too much competition for your roaming package ???

 

[lawrence8]

My phone bills average $180- $220 a month...it is what it is. The bottom line is my service through Rogers has always been good no matter where I am. The only thing I get pissed off about are the roaming packages.

Wow, that is pricy for cell plan. What do you have? Perhaps surf howardsforum for ideas of what is a good rate plan for Rogers.

 

[LittleAsianGuy]

Have friends who are on Fido Rogers network and they have unlimited calling canada anytime & 6 gb of data for 75.00(cause theyve been a customer long). Even read some Rogers customers have 100.00 plans unlimited north american anytime & 10 gb of data on howards forum. Guess the only good thing about hunkas plan is a new phone every year

Wow, that is pricy for cell plan. What do you have? Perhaps surf howardsforum for ideas of what is a good rate plan for Rogers.

 

[AngelaAurora]

I am on Mobilicity and I can send you a test message if you want, just let me know via text and I can call