CraveTV Refund

[PatGrayson]

Back in June of this year CraveTV errantly double billed me for my streaming service, once on June 6th and then again on June 7th.

I contacted customer service immediately to inform them of the error. They acknowledged the mistake and said they would put in a request for a refund to my credit card.

Well, it's been three months and still no refund. I have called and emailed them several times attempting to resolve this. Each time I got the same story; oh we're working on it; we're very busy; you'll have to be patient. They claim to have escalated my request several times and still no action.

This whole thing defies belief. If it weren't so pathetic, it would be laughable. How can any company take three months to process a refund? I once told them they ought to contact the people over at Amazon because they can do it in a single day.

I am very frustrated, and my patience has run out. They are either full of crap or incredibly incompetent. It's only $8.95, but it’s the principle of the whole thing.

 

[ddcanz]

Crave charges me $4 as an add-on to Telus Optic- processed though Telus, not crave. Cheap and cheerful! Assume your $8.95 is for stand-alone service?
I get your point- $9- BFD- but I assume if it's not incompetency on their part then they're just trying to wear you down until you concede. Just demand to speak with a supervisor, take his/her name and be relentless- I see a free month for your troubles not being out of the question.
However, sounds extremely painful......

 

[sexpanther69]

Telus charges $6 for crave now

 

[EuroSZabina]

Back in June of this year CraveTV errantly double billed me for my streaming service, once on June 6th and then again on June 7th.

I contacted customer service immediately to inform them of the error. They acknowledged the mistake and said they would put in a request for a refund to my credit card.

Well, it's been three months and still no refund. I have called and emailed them several times attempting to resolve this. Each time I got the same story; oh we're working on it; we're very busy; you'll have to be patient. They claim to have escalated my request several times and still no action.

This whole thing defies belief. If it weren't so pathetic, it would be laughable. How can any company take three months to process a refund? I once told them they ought to contact the people over at Amazon because they can do it in a single day.

I am very frustrated, and my patience has run out. They are either full of crap or incredibly incompetent. It's only $8.95, but it’s the principle of the whole thing.

Thanks for the laugh, when I started reading I believed they owe you over $100 credit then I would be pissed to , pissed enough to make a thread on an escort site about it to warn peeps.
Then I read it's under $10 :clap2::faint2::faint2:
Too funny, thanks !!!!

 

[westwoody]

Never get any service billed automatically to your card.
I went through this exact same crap with Rogers cell service. I went to DC in the springtime. While there I got a roaming package for thirty days. I phoned them to say when I was back to Canada. Somehow they never acknowledged that and they kept billing all my calls as a DC number roaming roaming in Canada! I got a huge bill on my credit card. After several hours explaining this to their customer (non) service I thought it was all fixed. Then next month the exact thing happened again. Today they finally fixed it, but I had a few huge bills charged right on my card.
Once those fuckers get their hands on your money they do not want to give it back!
Every excuse imaginable!
Instead of a refund they tried to give me credits on phone service, which would take about three years to even out. NO!
Credit towards magazine subscriptions? Fuck off already!
Credit towards new phone? No mine works fine.
Credit for streaming movies on my phone? Yeah, like I'm going to watch a movie on my phone when I have a 65" tv?
And on and on.

Just say no to automatic withdrawals.

 

[resercher]

Back in June of this year CraveTV errantly double billed me for my streaming service, once on June 6th and then again on June 7th.

I contacted customer service immediately to inform them of the error. They acknowledged the mistake and said they would put in a request for a refund to my credit card.

Well, it's been three months and still no refund. I have called and emailed them several times attempting to resolve this. Each time I got the same story; oh we're working on it; we're very busy; you'll have to be patient. They claim to have escalated my request several times and still no action.

This whole thing defies belief. If it weren't so pathetic, it would be laughable. How can any company take three months to process a refund? I once told them they ought to contact the people over at Amazon because they can do it in a single day.

I am very frustrated, and my patience has run out. They are either full of crap or incredibly incompetent. It's only $8.95, but it’s the principle of the whole thing.

As I have said before not related sorry But a lawyer friend of mine. Once told me that his partner in the firm who did divorce cases loved the sentence " it’s the principle of the whole thing "or similar sentences because she knew once she heard one of the defendants say those words she knew that all sense of reason had pretty much gone out the window and it was like the sound of a cash register ringing . The person who Was fighting for " the principal of the thing" would spend thousands of dollars . to try to "win"

Rest assured I will not purchase crave TV as I do not watch any TV however perhaps your local better business Better Business Bureau branch would be a more a more and useful place to vent your frustration than an escort review board. Thank you sir for your dire warning about the evil entity known as crave TV we appreciate your warning about this evil satanic corporation . The advice i would give you is to get another credit card number .

and if you ever decide to get married make sure you have a prenuptial agreement that allows you for a quick and clean break in the event of a divorce .

 

[Larry Storch]

You guys realize there are free streaming sites out there, right?
When I started my service with shaw I had 3 months free of shomi. Barely watched it and the content was meh. Canceled it before the intro offer expired so I wasn't automatically billed for it.

 

[resercher]

Never get any service billed automatically to your card.
I went through this exact same crap with Rogers cell service. I went to DC in the springtime. While there I got a roaming package for thirty days. I phoned them to say when I was back to Canada. Somehow they never acknowledged that and they kept billing all my calls as a DC number roaming roaming in Canada! I got a huge bill on my credit card. After several hours explaining this to their customer (non) service I thought it was all fixed. Then next month the exact thing happened again. Today they finally fixed it, but I had a few huge bills charged right on my card.
Once those fuckers get their hands on your money they do not want to give it back!
Every excuse imaginable!
Instead of a refund they tried to give me credits on phone service, which would take about three years to even out. NO!
Credit towards magazine subscriptions? Fuck off already!
Credit towards new phone? No mine works fine.
Credit for streaming movies on my phone? Yeah, like I'm going to watch a movie on my phone when I have a 65" tv?
And on and on.

Just say no to automatic withdrawals.

known in the internet marketing industry as " forced Continuity " Westwoody. Explained here on this website.
Made by a web page designer sick of seeing web pages that scam people .Perhaps I should have made a separate thread on this

http://darkpatterns.org/forced-continuity/


he has a rather interesting video that talks about how unethical internet marketing works .


<iframe width="560" height="315" src="https://www.youtube.com/embed/1KVyFio8gw4" frameborder="0" allowfullscreen></iframe>

 

[badbadboy]

Back in June of this year CraveTV errantly double billed me for my streaming service, once on June 6th and then again on June 7th.

I contacted customer service immediately to inform them of the error. They acknowledged the mistake and said they would put in a request for a refund to my credit card.

Well, it's been three months and still no refund. I have called and emailed them several times attempting to resolve this. Each time I got the same story; oh we're working on it; we're very busy; you'll have to be patient. They claim to have escalated my request several times and still no action.

This whole thing defies belief. If it weren't so pathetic, it would be laughable. How can any company take three months to process a refund? I once told them they ought to contact the people over at Amazon because they can do it in a single day.

I am very frustrated, and my patience has run out. They are either full of crap or incredibly incompetent. It's only $8.95, but it’s the principle of the whole thing.

Give it to your credit card to handle on your behalf. You would be surprised how quickly big companies react when bigger companies take the $8.95 back for you.

 

[Stamkos]

Give it to your credit card to handle on your behalf. You would be surprised how quickly big companies react when bigger companies take the $8.95 back for you.

B3 beat me to it. Assume it's a charge to your cc. Dispute it, it will be an obvious double billing on your statement, the cc company will do all the work for you and may even reverse it right away...if it not too late.

 

[Hype149]

Back in June of this year CraveTV errantly double billed me for my streaming service, once on June 6th and then again on June 7th.

I contacted customer service immediately to inform them of the error. They acknowledged the mistake and said they would put in a request for a refund to my credit card.

Well, it's been three months and still no refund. I have called and emailed them several times attempting to resolve this. Each time I got the same story; oh we're working on it; we're very busy; you'll have to be patient. They claim to have escalated my request several times and still no action.

This whole thing defies belief. If it weren't so pathetic, it would be laughable. How can any company take three months to process a refund? I once told them they ought to contact the people over at Amazon because they can do it in a single day.

I am very frustrated, and my patience has run out. They are either full of crap or incredibly incompetent. It's only $8.95, but it’s the principle of the whole thing.

Usually posting on Twitter fixes things pretty quick. That is if they care about there social media presence.