On June 12, 2026, a major change to cell phone and internet services in Canada will take effect. The Canadian Radio-television and Telecommunications Commission (CRTC) has banned telecom providers from charging activation, modification, or cancellation fees for cellphone and internet plans. This rule, established under Telecom Decision CRTC 2026-43, aims to make it easier and more affordable for consumers to switch providers or change plans without facing unexpected costs.
Key points:
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Key points:
- Fees for activating, changing, or cancelling a plan are prohibited.
- The ban applies to all wireless providers, regardless of size.
- Early-cancellation fees related to outstanding device financing or subsidized phone agreements are still allowed.
- Providers can still charge for physical installation or optional add-on services.
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