Canada Post/Mailbox's etc Rant

[Small pleasures]

I found out today that my Xmas parcel didn't make it to my mom in NS because the Canada Post labels got too cold and fell off the box...(?!) My contact at Mailbox's ect. where I sent it from on Dec. 5 went to the 'undeliverables' bin at Canada Post's head office and found it there today with no labels.

He said it made it as far as Toronto and the 'official Canada Post labels' fell off from the adhesive being too cold.

I wanted to call bullshit but there wasn't anything I could do anyway so it was pointless. He is sending it UPS at no charge but it won't get there for xmas.

Can anyone tell me if they have heard of this before? This is CANADA, where it gets COLD. I find it hard to believe labels are falling off packages on a regular basis.

 

[visiting]

Sorry for your troubles,

The story may be a funny one, but labels falling off happens, not just to Canada Post, but to all the companies, UPS, Purolator, Canpar, etc etc

My company ships thousands of boxes every year, and we always tape over our own shipping labels to make sure they are on tight! I would recommend you always put your own address label, different that the Post/UPS/Purolator waybills, even more so if you are sending it with a service that does not offer some kind of online tracking. (write directly on the package when you can)

Just 2 boxes touching each other can sometimes be enough for 1 to loose a label if it's not applied properly or securely. All the companies will tell you they can fill up football fields worth of boxes that get lost for all sorts of reasons.

Now to the bullshit part of the story.

Canada Post handing over the package to UPS to deliver the parcel...... That I have never herd of that. Normally the package has 2 addresses on it, the shipper, and receiver. Canada Post will only hand over the package to one of those 2, that is what they are paid to do. Who will complete the waybill with UPS.... Not Canada Post, if they would offer you a free service, it would be one of their services.

Canada Post have all kinds of services, and delivery to more addresses that UPS, so much so that some small courier companies, pick up from people/companies, and hand over packages to Canada post for delivery all the time.


If I were in your shoes, and wanted to find out what happen, I would play it cool, and ask the person to provide you with the UPS tracking number, then you will know more what has happened. With the tracking number, you can look on UPS.ca, it will tell you the city and date UPS received the box, and you can track it until your Mom has it.

PS Mailbox etc is owned by UPS.


On a good note, I am sure you Mom will still like her present, even if she only receives it after Xmas.