Dear Shaw Internet Customer
In order to provide all Shaw Internet customers with an optimal Internet experience we proactively assess our network. Through our analysis we have noticed that the level of activity on your Internet account has achieved more then the stated limits within our Acceptable Use Policy. To review our policy please go to:
http://www.shaw.ca/en-ca/AboutShaw/TermsofUse/AcceptableUsePolicyInternet.htm#
We would like to help identify the cause(s) of the heavy traffic that may be affecting your computer's performance and most importantly your Internet experience. Often a file-sharing program can be the cause of high amounts of traffic. Not only will this affect the flow of traffic on the Internet it also puts a major strain on your computer's resources.
For more information about how large quantities of Internet traffic can adversely affect your online experience please click here:
http://support.shaw.ca/assistance/filesharing
As an added service to our customers we have recently included a web link on our Online Customer Care site that allows Shaw Internet users to view their bandwidth usage in the form of monthly and daily summaries.
You must first register on the Online Customer Care site before you will be able to view your bandwidth usage. If you have not previously registered you may do so at:
https://secure.shaw.ca
During the registration process you will be asked to enter your Shaw account number and postal code as well as some additional information that is displayed on your bill. You will then be asked for a username and a password which will be used each time you sign in.
Once logged into Online Customer Care you can view your bandwidth usage statistics by clicking on the "Your Modem Usage" link under the "My Shaw Internet Services" heading. If you need assistance please click here to find your local Shaw telephone number:
http://support.shaw.ca/contacts.htm
PLEASE NOTE: We ask that the account holder reply indicating they have read this e-mail and inform us that they will address this issue.
