"Sometimes, poor service is due to not knowing what is expected. These girls may not know exactly what is expected from them, the "training" I've been told they are given leaves a lot for them to figure out, and the chances another girl there is going to help a hot little number compete with them would be slim to none.
Maybe EB should look into having a shop rep of some type, choose an excellent earner and pay her to help the other girls. Make it worth her while to pass on some info." - rubintugger
Sorry...but I don't buy that. It doesn't take a genius to know that they are giving poor service....especially in this industry. Yeah....maybe they should just hire a consulting agency, take polls, customer service cards or a have a customer service desk. You can complain at 1-800-bad-hjbj.
I've only been there once and will never go back.