I'm boycotting Telus and changing service providers

[lukom]

After a few recent poor customer service experiences and furthermore having a discussion with friends who work for telus I have decided that I'm no longer going to use their services. Telus takes zero accountability as a company by hiring contractors to come and do installations at your home, so when their tech fucks up it's "that was a contractor, not one of our own". They charge an arm and a leg for services, but not only can you never reach a local agent when you call in they're trying to throw the few local ones they have under the bus and dick them around all this time with poor treatment and constant threats on their jobs. What are these prices so high for if theyre not suppprting secured Canadian jobs? When they were contracted by the BC government for covid vaccine bookings they fucked up the launch for that. Theyre also looking to privatize healthcare. Lastly, they couldn't keep the past and present personal employee information (such social insurance number, pays tubs, and other info) from being stolen and sold on the dark web, how can we as consumers trust them after this? Move your services elsewhere, somewhere that takes accountability and employees Canadians.

For references check out the following links:

https://usw.ca/campaigns/telus/

https://www.theglobeandmail.com/amp...ccination-appointments-booked-in-bc-on-first/

https://globalnews.ca/news/8889184/bc-medical-watchdog-probing-telus-health/amp/

https://globalnews.ca/news/9509601/telus-employee-data-breach-claims/amp/

 

[sensualsixty]

After a few recent poor customer service experiences and furthermore having a discussion with friends who work for telus I have decided that I'm no longer going to use their services. Telus takes zero accountability as a company by hiring contractors to come and do installations at your home, so when their tech fucks up it's "that was a contractor, not one of our own". They charge an arm and a leg for services, but not only can you never reach a local agent when you call in they're trying to throw the few local ones they have under the bus and dick them around all this time with poor treatment and constant threats on their jobs. What are these prices so high for if theyre not suppprting secured Canadian jobs? When they were contracted by the BC government for covid vaccine bookings they fucked up the launch for that. Theyre also looking to privatize healthcare. Lastly, they couldn't keep the past and present personal employee information (such social insurance number, pays tubs, and other info) from being stolen and sold on the dark web, how can we as consumers trust them after this? Move your services elsewhere, somewhere that takes accountability and employees Canadians.

For references check out the following links:

https://usw.ca/campaigns/telus/

https://www.theglobeandmail.com/amp...ccination-appointments-booked-in-bc-on-first/

https://globalnews.ca/news/8889184/bc-medical-watchdog-probing-telus-health/amp/

https://globalnews.ca/news/9509601/telus-employee-data-breach-claims/amp/

Good luck on finding a suitable replacement. Nearly 16 years ago when we moved to BC we signed up with Shaw - very good customer service THEN - not so much now. The industry is badly in need of a shakeup. Just waiting to see if the shakeup will start by the government denying the Rogers-Shaw merger.

 

[masterpoonhunter]

We're stuck 'round these parts dealing with monopolies.
Fuckers.

 

[oldshark]

A couple of years ago Telus contractors were installing fibre in my neighbourhood. I stayed home to ensure installation. They installed to almost every house except mine and the neighbour's. They claimed that I didn't want the installation which was a lie. Kiewit the contractor just didn't want the extra bit of hassle. Tried to resolve with Telus but no go. So stuck with Shaw as the phone line is also slowly degrading. Telus is the worse provider among the bad ones. Ironically Kiewit offered me a management position afterwards and I told them to fuck off. Still boiling.

 

[SolidSnake]

We're stuck 'round these parts dealing with monopolies.
Fuckers.

Oligopoly, to be exact.

 

[Ame123]

When I phone Telus with a problem and I get someone in the Philippines or India. I asked them if I could speak to someone in Canada please so at least I get transferred to a Canadian person holding a job here.

 

[stressless123]

When I phone Telus with a problem and I get someone in the Philippines or India. I asked them if I could speak to someone in Canada please so at least I get transferred to a Canadian person holding a job here.

Personally for me I have better results with people abroad. Usually when you are trying to negotiate a deal, reps that don't live here are more willing to give you a better deal. I was once able to get down to $10 per month for Telus Fibre 150 and I paid that for over 6 months until someone probably here discovered that I am getting such low pricing and increased it later. But my experience has always been positive with offshore reps. The reps from Canada are usually unpleasant and unwilling to budge for pricing. Maybe getting issues resolved, its easier with reps from here.

 

[Wakeup]

Good luck with Rogers-Shaw, the deal is approved i believe.

 

[stressless123]

Btw guys if you live in an apartment then you should check if novus, urbanfibre or fibrestream service your apartment. If you are just interested in internet, these providers will have way better deal than Telus/Shaw

 

[stressless123]

Good luck with Rogers-Shaw, the deal is approved i believe.

I haven't heard anything about the approval yet. Its still pending with the minister for approval I believe.

 

[Ame123]

The people in others county’s were not allowed to cut my bill from Telus had to speed to loyalty people in Canada

 

[Ame123]

It is a done deal for
Rogers

 

[rlock]

After a few recent poor customer service experiences and furthermore having a discussion with friends who work for telus I have decided that I'm no longer going to use their services. Telus takes zero accountability as a company by hiring contractors to come and do installations at your home, so when their tech fucks up it's "that was a contractor, not one of our own". They charge an arm and a leg for services, but not only can you never reach a local agent when you call in they're trying to throw the few local ones they have under the bus and dick them around all this time with poor treatment and constant threats on their jobs. What are these prices so high for if theyre not suppprting secured Canadian jobs? When they were contracted by the BC government for covid vaccine bookings they fucked up the launch for that. Theyre also looking to privatize healthcare. Lastly, they couldn't keep the past and present personal employee information (such social insurance number, pays tubs, and other info) from being stolen and sold on the dark web, how can we as consumers trust them after this? Move your services elsewhere, somewhere that takes accountability and employees Canadians.

For references check out the following links:

https://usw.ca/campaigns/telus/

https://www.theglobeandmail.com/amp...ccination-appointments-booked-in-bc-on-first/

https://globalnews.ca/news/8889184/bc-medical-watchdog-probing-telus-health/amp/

https://globalnews.ca/news/9509601/telus-employee-data-breach-claims/amp/

I've had a ton of billing problems with Optik TV, like I have to check my bill every month, and phone them to knock off false charges every month (PPV stuff, usually). The customer service people are nice enough, but it's always like a minimum 1 hour process to call them and deal with it. The PVR records things I never asked for too. Also the boxes needed replacing and I swear only one of the techs they sent seemed to know what he was doing. Do some of the workers have something going where they black-market clone their boxes, and charge PPV's to customers' accounts and just expect them to overlook it and pay?

And yeah, fuck what they are doing with / to health care. They should stay in their telecom lane, and take care of that shit properly.

A few years ago, Telus wired up the whole building with fibre-optic. No idea if it was Kiewit. I thought Kiewit was a construction contractor.

 

[westwoody]

Good luck on finding a suitable replacement. Nearly 16 years ago when we moved to BC we signed up with Shaw - very good customer service THEN - not so much now. The industry is badly in need of a shakeup. Just waiting to see if the shakeup will start by the government denying the Rogers-Shaw merger.

Everyone needs to tell their MP this merger is bad.
Customer service will be worse with a virtual monopoly.

 

[Mrmotorscooter]

Telus has fucked me over with their bundle it bullshit, I’ve always had a telus landline and internet service plus I pay for my Moms residence. My Cel plan was with rogers and it expired so it was fine at a monthly rate. I get this guy called me on the landline “ I can switch your rogers to telus, give you a $200 promotional rebate for only $65 per month. I never got the rebate and my bill jumped $20 per month, after hours of repeat calls and wot a nice local lady knocked $100 off my next bill.
Next I’m getting pressured to sign up for home security which I don’t want as have a great google nest camera service already, we can reduce your monthly bill by one hundred dollars if you bundle the home security. They even sent me a camera which is still in the box, after months of trying to get me to log on they gave up, I didn’t mind paying the extra $18 per month the nest is only $80 per year with 3 cameras.
My latest bill has jumped $100 per month again with the internet, TV, landline and cell Im over $500 per month, these fuckers are horrible it’s all bullshit, most of their installers are incompetent. I thought it was due to the fiber optic that is coming to the neighborhood but that isn’t happening for months yet.
I too feel like pulling the plug but where do you go, I’ve been fucked over by Rogers, Shaw, Virgin and the worst was Bell those guys are horrible. When will Musk have his Starlink in place? I’d love to try that, fuck these guys!😡😡😡

 

[sexpanther69]

We as Canadians should be disgusted with Darren and TELUS..... record profits each quarter the last 3 years but every year is and pricne increae to 'continue to provide service and expand infrastructue'....... Its the same damn reason every increase....

On top of that.... Telus has walked away from bargaining with it local employees and set uo even more call centre's overseas..... They've essentially told their Canadian workers their not worht shit.... They refuse to get back to the barginning table and recently told their Canadian employees if u do strike, we'll be ok.

Essentially buing cheap labour overseas and having ppl that don't speak proper englsh sell their service.

If that Rogers - Shaw deal goes thru, we can kiss any chance of more competition good bye..... This Liberal government is definitely in bed with Darren and TELUS

 

[Cock Throppled]

It is a done deal for
Rogers

Blame the federal government and its regulators who keep the power in as few hands as possible. Globalive could have been the one to inject some competition, but the Trudeau government wants to keep in control by keeping them out.

 

[CanineCowboy]

We as Canadians should be disgusted with Darren and TELUS..... record profits each quarter the last 3 years but every year is and pricne increae to 'continue to provide service and expand infrastructue'....... Its the same damn reason every increase....

On top of that.... Telus has walked away from bargaining with it local employees and set uo even more call centre's overseas..... They've essentially told their Canadian workers their not worht shit.... They refuse to get back to the barginning table and recently told their Canadian employees if u do strike, we'll be ok.

Essentially buing cheap labour overseas and having ppl that don't speak proper englsh sell their service.

If that Rogers - Shaw deal goes thru, we can kiss any chance of more competition good bye..... This Liberal government is definitely in bed with Darren and TELUS

But why would they let the deal go through if the government are in bed with Telus as you claim? The merger would bring #2 Rogers into direct competition with #3 Telus which had been having its way with Shaw for years. Remember Shaw (and before the swap, Rogers) had 100% of the local cable business before Telus moved into the market, expanding out of telephone and cellular.

Shaw was late to the cellular game, buying bandwidth at auction that they didn't even use for about a decade before acquiring Wind which was exiting the market because it was unprofitable. Even today Shaw's cellular market share makes it a minnow compared to Bell, Roger's and Telus, and even then it is being sold to Videotron (Quebecor), so no competition is being lost in the local market.

I think most of these details have been lost on people too busy trying to politcizing everything and bitching about prices, without recognizing the tremendous capital costs of building and maintaining the required infrastructure.

Check out the stock of these cable/internet/telecoms (especially Shaw), if they are so profitable, why haven't their stock prices soared like tech before last year's downturn? Or paid dividends comparable to Canada's big banks?

 

[appleomac]

Check out the stock of these cable/internet/telecoms (especially Shaw), if they are so profitable, why haven't their stock prices soared like tech before last year's downturn? Or paid dividends comparable to Canada's big banks?

Share price is not merely a function of profit. Telecom is more akin to a utility company - therefore, it is in no way comparable to "tech", which usually represents high growth (and higher risk in many instances). Same difference with "banks" - they are not akin to telecom or tech. Case in point, tech can soar, and a utility (generally) will not - but when tech tanks, utilities do not/did not tank in the same manner as tech. All three (tech, telecom and bank stocks) are different creatures, all creatures do not behave the same. And if you still believe that a (relatively) low div yield means a company has a profitability issue - well, Microsoft has a lower div yield than Shaw/Rogers/Bell/Telus and the big Canadian banks. No one would ever accuse Microsoft of having a profitability issue - and if one does make such a claim simply based on the fact that Microsoft's div yield is lower than BNS or TD, they would be a fool.

 

[Wakeup]

Starlink has been running here for well over a year, not cheap but works well and fast.

Canada was the Beta test area.