I don't know what happened to kspa, but in the past this was not a place you would go to with any expectations unless you had previous experience with a specific provider. What was offered was entirely up to the provider, and some did only massage. Oddly I noticed an add on Kijiji a few months ago where they offered RMT.
Let's be honest, hygiene is not a priority. Not for them, and not for most of their clients. I don't know how health inspections work in Victoria, except they obviously don't.