Booked with Dilynn at CC last Friday. She didn't show up at the appointed time. I waited 10 more minutes but no show. I was quite unhappy and wanted to know if I could be compensated for the poor (non) service. The woman there (Ellie) said she would talk to the owner about any sort of discount or compensation for the inconvenience. Today on the phone she just said that 'usually there can be some sort of discount but not in this case'.
She mentioned that Dilynn had become increasingly unreliable. I still think of her as a sweet person, but in terms of running a business I just feel she and her employer CC do not give a shit about their customers.
I had a previous bad experience at CC some months ago with Karmen who is no longer there. I did not complain to the owner about that incident then and now wish I had. I am not the squeaky wheel type and the compensation I might have received would have been accepted more as good will in my view.
I am a strong advocate for SPs in general and would love to see a more open and competitive market so better business practices become the norm. How does the owner of this business get away with total disregard of its customers? We make it too easy for them, I guess.
They have lost me as a customer and for me - that sucks.
She mentioned that Dilynn had become increasingly unreliable. I still think of her as a sweet person, but in terms of running a business I just feel she and her employer CC do not give a shit about their customers.
I had a previous bad experience at CC some months ago with Karmen who is no longer there. I did not complain to the owner about that incident then and now wish I had. I am not the squeaky wheel type and the compensation I might have received would have been accepted more as good will in my view.
I am a strong advocate for SPs in general and would love to see a more open and competitive market so better business practices become the norm. How does the owner of this business get away with total disregard of its customers? We make it too easy for them, I guess.
They have lost me as a customer and for me - that sucks.