Hi NiceRichard, this thread was just brought to my attention.
Thank you for feedback about your experience with Daniela - I’m happy to hear you had a great time with her.
I’m actually quite surprised to read this, as we certainly wouldn’t intentionally ignore a returning client who is actively trying to make another booking, that would be rather counterproductive for everyone involved! Would you mind letting me know how you’ve been trying to contact us? If you’ve reached out 4–5 times without receiving a response, I’d genuinely like to figure out where the communication breakdown has occurred and make sure there isn’t an issue with one of our contact methods and or perhaps you aren’t messaging an old # of ours that is no longer in service.
Please feel free to send me a private message here as well and I’ll personally look into it for you.
And while I can certainly understand the frustration of not receiving a response, I do think jumping straight to “bad management” is a little unfair, particularly when the original poster has mentioned having a great previous experience with us. Sometimes messages unfortunately don’t make it to the right place, and I’d much rather have the opportunity to figure out what happened and fix it. 💗
💜 Naomi4u