Whats your secret? Ive been calling for days now and on hold every call. I hang up after a 5min now. Tried texting but dealing with bots is moronic and so scripted with zero solutions, its a joke. Glad i dumped them and went with 3rd party carrier for a 3rd of the price.
You might be referring to Telus. When I called Rogers/Shaw’s customer service on behalf of an in-law, their announcement indicated that their call center is located in Canada.
Last time I spoke to Rogers Internet Tech Support he was in Winnipeg!
I fucked up. Ugh
Thanks for sharing the fuckup/ warning.
If you contact any communications company and are not getting the help you want, make a comment about looking into switching to another company and ask to be transferred to “retention”. Most people know this as “loyalty department” or some other name but within communications companies it’s called “retention”. We were taught if anyone somehow knew this was the name for it then to transfer right away. Anytime I have an issue, add a service and they quote me something I know is too high as a long time customer I just ask to be transferred to “retention”. The people in this department know more, have more training and and have more access to things other departments don’t.
I feel your pain!
who is the local outfit in Burnaby?I feel your pain!
About 10 years ago I decided to ditch the mainstream providers because of their stupid bullshit and researched some of the minor players that basically piggy back off the big boys.
The company I chose was using Shaw, which was the least foul of the bunch.
I got lower rates and better customer service.
I had an issue a couple of years ago and called them.
Took 5 minutes to connect with a human in Burnaby and he diagnosed the issue in a couple of minutes.
A technician was sent out the next day. He was Shaw guy.
Updated my equipment and made up a new cable, which was actually my responsibility.
That saved me some hassle.
I'm starting some online classes soon and need a bump up in speed.
Checked out their website and they had a promotion on just what I needed.
I ended up with an upgrade for the original price!
Sometimes things just work out.
I company I'm using is Lightspeed. Easy to find on an internet search
Sometimes the trick works where you select the option that you are a new customer wanting to sign up and usually they pick up those calls the fastest. And if they use same customer service reps then when you get connected, you can just state your issues as an existing customer. But this doesn't work with all companies as some use different reps and the sign-up rep might have to transfer you to another rep and you might get put on hold which might be faster than regular hold queue or might just put you in the same queue as if you had selected that option while calling yourselves anyway.
