I've used MGF about 15 times in 3 different cities and only had a problem once. They made it up to me. I find them to be a very professional organization.
Agreed.
It's interesting how different people operate. One thing that's definitely helpful in dealing with any agency is to review their website first. If an agency asks you to communicate through email or texting only and, as was stated in the first post above, a PM is sent asking for a small stat which is available on the webpage, then they might either overlook the PM or else flag you as not being serious. Remember an agency like this is dealing with probably several hundred communications a day, some from potential customers and some from people who are absolutely just wasting their time. They have to sort out the wheat from the chafe.
If you email, their booking form also states that you'll only hear back from them if the time frame you request is available.
I've used them repeatedly and they've been helpful, professional and predictable in all their communiques, but then I'm usually booking well ahead of time. I don't understand the slur on their reputation, frankly. The young ladies they work with have been outstanding, but as with everything I suppose it depends on your taste…