Aeroplan has to be the absolute, total worst piece of shit program existing anywhere on the planet. They have fucked up orders for merchandise, they have fucked up travel plans and today the site isn't even responding to a log in request. In the past when I wanted to complain - guess what - there is no place to register a complaint. There used to be a government ombudsman, (former NHL ref), but that was discontinued a few years back after he collected a shit load of complaints against Air Canada.If you send a complaint to their site you get back a message saying they won't respond. Ass wipes. I wouldn't fly on them if I didn't have to. In fact, I always book other airlines when there is a choice. I hate those bastards.