Wayfair or Ikea?

badbadboy

Well-known member
Nov 2, 2006
9,575
275
83
In Lust Mostly
I’ve dealt with Ikea many times including part of a Reno. They always made things right when things weren’t 100%.

They just don’t have the right product I require in the next month.

If you’ve dealt with Wayfair, did they respond quickly and make things up to your satisfaction?

I read a number of reviews about damaged products not being taken care of by customer support. Things like missing parts, chipped or scratched furniture and no instructions in the box.

If you’ve dealt with them, did they make it right if you had a complaint?
 

Gardener

Active member
May 9, 2017
327
66
28
Ordered 5 bar stools, they sent me 5 dining room chairs. Issue was resolved, although it took a few days longer than anticipated. B+ grade
 

mercedeswest

New member
Mar 18, 2019
77
0
0
I've used Wayfair a few times and never had an issue. Although, nothing ordered required assembly.
 

Theguyfromvictoria

Active member
Dec 4, 2014
595
229
43
The Island
Used Wayfair a few times and you do run the risk of damaged product. That said they have always been quick to remedy - either send a new product - or in one case when it was out of stock - told me to keep the product (scratched bar stool legs...but nothing overly serious) - and they refunded me in full.

I am a satisfied customer
 

EuroSZabina

Well-known member
May 6, 2008
820
309
63
Vancouver/Coquitlam
One of my friend ordered a bunch of things from them, furnitures and carpet. They are so beatiful so I asked where she got them. Even the carpet, she said it looked like on the picture exactly. She had no issue with them about their product.
 

JimDandy

Well-known member
May 17, 2004
2,931
464
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66
Lower Mainland, B.C.
I believe Wayfair simply remarkets products made by other companies while I believe Ikea manufactures their own products. Therefore I would think that the Ikea products would be better value.

JD
 

sybian

Well-known member
Dec 23, 2014
3,404
734
113
Kamloops B.C.
I believe Wayfair simply remarkets products made by other companies while I believe Ikea manufactures their own products. Therefore I would think that the Ikea products would be better value.

JD
Used both, and I agree.
I've ordered entire appliance house packages from Wayfair, due to my location I had to pick the products up from 100 Klm away, but that's normal for me....one dent in a dishwasher , and Wayfair made it good.
IKEA is about 400 Klm for me, but I found them good to deal with. I purchased kitchen cabinets from them for a secondary home.....it took a week and a case of beer to assemble them, and they are constructed about as good as you'd expect for the price.
Both have their strong points. I'm in the middle of a large build right now, ( as some of you are aware),and I've decided to use real retail outlets to supply my building products....there's been a few hiccups along the way, and it's nice to look someone in the eye, and say " we have a problem", and have a real person handle it.
 

Jethro Bodine

Well-known member
Feb 17, 2009
4,361
1,340
113
Beverly Hills. In the Kitchen eatin' vittles.
I love Wayfair.
During the past 8 years that I have been renovating my old house, right up to 4 months ago when I ordered a vanity for the 2nd floor bathroom (my last project).
Sure there were a few times the product was damaged in shipping but each time the problem was resolved quickly and without hassle.
The thing I like about Wayfair products and what I hate about Ikea, is things come pretty well assembled. Sure you may have to put some knobs on or the marble counter top comes separate from the vanity but you don't just get a box with 1000 pieces and an Allen key.

Cheers
 

Mrmotorscooter

Well-known member
Dec 19, 2017
1,238
1,610
113
I have placed an order with wayfair but not submitted, they started sending me the ad for the product I wanted and the price kept getting lower each time. I finally bought a beautiful stool set for less than half what they were originally charging.
 

Stamkos

Well-known member
Dec 9, 2015
814
496
93
I love Wayfair.
During the past 8 years that I have been renovating my old house, right up to 4 months ago when I ordered a vanity for the 2nd floor bathroom (my last project).
Sure there were a few times the product was damaged in shipping but each time the problem was resolved quickly and without hassle.
The thing I like about Wayfair products and what I hate about Ikea, is things come pretty well assembled. Sure you may have to put some knobs on or the marble counter top comes separate from the vanity but you don't just get a box with 1000 pieces and an Allen key.

Cheers
Totally agree with JB.

I fully furnished a rental property via Wayfair. Service was great, shipping free and if I had any issues they were prompt in responding and addressing to my satisfaction via a 1-800 number or via chat.

Before making a specific purchase though I would recommend you read the reviews on the product you’re interested in, focusing on the lower ratings. Will give you a good indication on the quality of the item.

You won’t be disappointed with Wayfair b3.
 

BobbyMcgee

Active member
Feb 3, 2014
891
153
43
bought an 8 piece solid malaysian mahogany dining set. unbelievable quality and at a very reasonable $2K. put it al together solid as a rock and the finish was like the old new look interior quality. first time entertaining my 220 brother inlaw leaned back after scarfing down the turkey and just about cracked his head on the tile. turns out the bolt receiving holes for the backrest portions of the chair had been mis-drilled and they stuffed them with shims. all bolts came loose eventually and i had to wood fill and pack with carpenters glue, redrill and set myself. now i know why $2k. WAYFAIR
 

BobbyMcgee

Active member
Feb 3, 2014
891
153
43
I believe Wayfair simply remarkets products made by other companies while I believe Ikea manufactures their own products. Therefore I would think that the Ikea products would be better value.

JD

AGREED 100% even though i love the look of Wayfair products over Ikea.
 
Ashley Madison
Vancouver Escorts