How do you folks go about it? I always prefer to text SPs, I find they do too. But BOA Nanaimo never returns my texts. I've tried a few times now, once they did reply but 3+ hours later!
I always phone for initial contact. Once I had to call again as they were busy talking to someone else. For independents, texting is often best as they might be with someone or with friends or family and not be able to answer or speak freely.
It's been my experience as well. Once I've done my research online and decided who to see, I call and have never had any issues. They usually confirm by text right away also.