What's the best way to make initial contact with an independant SP? I've been trying email, but the response I get back from the SP, if I get one back at all, seems to come sometime after the day I've requested for my appointment. I've been giving them several days notice, so it's not like I email them today asking for an appointment tomorrow. Sometimes, I've had to send several emails before I get one back. When I try the telephone, it's usually voicemail, and I leave my number but don't get a return phone call. I don't get it. How is it supposed to work?